Features
Everything your front office needs.
OfficeReady does the work of a full front desk. Here’s what you get.
The steps
From ringing phone to booked job.
Answering and sorting
- Answers 24/7. Every call gets picked up — day, night, weekend, or holiday.
- Sorts by urgency. Knows an emergency from a routine call.
- Catches emergencies. Listens for urgent words and acts fast.
- Covers overflow. Picks up when your team is busy or closed.
- Screens spam. Filters out junk calls so you don’t have to.
Taking the details
- Smart intake. Gets the name, number, and problem on every call.
- Your questions. We set up the exact questions you want asked.
- Qualifies leads. Sorts real jobs from tire-kickers.
How it talks
- Honest about being AI. If asked, it says it’s an AI. Always.
- Stays in its lane. It won’t guess on price, legal, or medical questions. It takes a message for a callback instead.
- Your voice and style. Pick the name and voice that fit your brand.
Texts and follow-up
- Missed-call text-back. If a call slips through, we text the caller right away.
- Texting that talks back. Callers can finish their request by text.
- Follow-up messages. Sends a text or email after the call.
- Permission first. We only text people who say yes. Fully compliant.
Routing and escalation
- Escalation to your team. Routes calls it can’t handle to your own people never an outside operator.
- Smart routing. Sends the right call to the right person on your team.
Delivery and reports
- CRM sync. Saves every lead in your system.
- Call notes and summaries. Get a clean write-up of each call.
- Daily recap email. Start each day with a full list of yesterday’s calls.